Patient Access & Scheduling Specialist

Indiana University Health System; Carmel (IN); On-site; USD 22,041 - 30,307; Full time

Job summary

Indiana University Health System in Carmel, IN seeks an appointment scheduling specialist to manage patient flow from entry to destination, schedule visits, interview patients for medical information, explain charges and policies, and input charges into our systems with care.

You will answer incoming calls, assist patients and visitors, and support accurate financial and demographic records for maximum reimbursement and good clinical outcomes.

Qualifications

• High School Diploma/GED is required.
• Prefer relevant experience in a health care setting.
• Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel).

Responsibilities

• Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner.
• Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes.
• Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment.
• Answers incoming calls and directs patients and visitors appropriately.

Skills

Medical terminology

Insurance coding principles

Communication skills

Patient service orientation

Education

High School Diploma or GED

Tools

MS Office

Job description

Indiana University Health System in Carmel, IN seeks an appointment scheduling specialist to manage patient flow from entry to destination, schedule visits, interview patients for medical information, explain charges and policies, and input charges into our systems with care.

You will answer incoming calls, assist patients and visitors, and support accurate financial and demographic records for maximum reimbursement and good clinical outcomes.