Patient Services & Front Desk Coordinator

Optum; New Albany (IN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

8 Paid Holidays

Medical Plan options

Health Spending Account

Health Saving Account

Dental Insurance

Vision Insurance

Life & AD&D Insurance

Short-term disability

Long-Term Disability

401(k) Savings Plan

Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

Optum, located in New Albany, IN, is seeking a Patient Services Representative to join a collaborative office environment with medical professionals. The role includes greeting patients, assisting with checkouts, answering phones, scheduling appointments, and maintaining medical records.

Schedule is full-time, 40 hours weekly, with 8-hour shifts, Monday through Friday from 8:00 am to 4:30 pm. Required qualifications include a high school diploma or GED and 1+ years in healthcare or a customer

Qualifications

• High School Diploma or GED required.
• 1+ years in healthcare or customer service.

Responsibilities

• Greet patients as they arrive and manage wait time.
• Assist patients with checkout processes including copying required documents.
• Answer phones and schedule appointments.
• Manage medical records (maintains, files/scans, prepares for schedule).
• Ensure all correspondence is scanned and/or filed in timely manner.
• Process requests for medical records release and maintain appropriate logs.

Skills

Customer service

Medical terminology

Communication

Education

High School Diploma/GED

Tools

Microsoft Office

EMR software

Job description

Optum, located in New Albany, IN, is seeking a Patient Services Representative to join a collaborative office environment with medical professionals. The role includes greeting patients, assisting with checkouts, answering phones, scheduling appointments, and maintaining medical records.

Schedule is full-time, 40 hours weekly, with 8-hour shifts, Monday through Friday from 8:00 am to 4:30 pm. Required qualifications include a high school diploma or GED and 1+ years in healthcare or a customer