Patient Services Representative

Optum; Carmel (IN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Education reimbursement

401(k) Savings Plan

Job summary

UnitedHealth Group is seeking a frontline professional for the Carmel, IN location to support Primary & Specialty Care. You will greet patients, verify insurance, schedule appointments, collect co-pays, and maintain medical records in a fast-paced clinic environment.

The role requires a High School Diploma or GED with 6+ months of medical front office experience; preferred 1+ year experience, EMR knowledge, and typing skills. Competitive benefits and growth opportunities are offered.

Qualifications

• High School Diploma or GED is required.
• 6+ months of experience in a medical front office (scheduling, check-in/out, insurance verification, and medical records).
• Preferred: 1+ year front-office experience, EMR proficiency, fast typing (50–60 wpm).

Responsibilities

• Greet patients as they enter the practice.
• Verify insurance information and collect co-pays.
• Schedule appointments and manage referrals.
• File and maintain medical records; answer calls promptly.

Skills

Phone etiquette

Scheduling appointments

Insurance verification

Medical records handling

Typing 50-60 wpm

Education

High School Diploma/GED

Tools

EMR software

Microsoft Office

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.

Schedule:

FT, 40 hours. Will be working an 8-hr shift, Monday - Friday, between the hours of 7:30am - 5pm.

Location

13000 N. Meridian St. Suite 101 Carmel, IN 46032

Dept:

Primary & Specialty Care

Primary Responsibilities:

• Greet patient when entering the practice
• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• File and maintain medical records
• Confirms and schedule appointments
• Answer telephone calls promptly and courteously
• Collects co-pays or outstanding balances on the date of service
• Perform referral documentation promptly
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 6+ months of experience working within a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records

Preferred Qualifications:

• 1+ years of experience working within a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
• Knowledge of EMR (Electronic Medical Records) software
• Proficient in typing, 50-60 wpm and Microsoft Office
• Previous experience and knowledge with medical terminology

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED