Patient Service Representative

UnitedHealth Group; Indianapolis (IN); On-site; Confidential; Full time

Benefits offered by this job

Paid Time Off and holidays

Medical Plan options

Dental, Vision, Life & AD&D Insurance

Job summary

UnitedHealth Group's Optum unit in Indianapolis is seeking a Patient Service Representative to handle appointment scheduling, patient registration, cashiering, and front office support.

This role requires exceptional customer service, greeting patients, verifying insurance, processing co-pays, handling phones, and coordinating with back-office staff to maintain smooth patient flow.

Schedule is Monday to Friday; 8-hour shift during 7:15am-5pm EST; travel to Carmel may be required for training.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of telephonic or face-to-face customer service experience.
• Basic proficiency with Microsoft Office tools (Excel, PowerPoint, Word) or equivalent software.

Responsibilities

• Provide exceptional service to all customers
• Greets patients as they arrive and manages wait time
• Complete check-in and check-out tasks to include insurance verification and copy required documents
• Collects co-payments, co-insurance, and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Processes walk-in patients and visitors
• Answers phones and schedules appointments as necessary, verifying correct visit type and primary care provider
• Work with back-office staff to ensure smooth patient flow
• Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
• Establish and maintain effective working relationships with patients, employees, and the public

Skills

Customer service

Phone communication

MS Office

Education

High School Diploma/GED

Tools

Microsoft Office

EMR system

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

ThePatient Service Representative is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions.

Schedule:Monday - Friday, 8-hour shift between the hours of 7:15am-5pm (typically 8am-5pm) EST. Schedule to be determined by manager upon hire.

Location: 7151 Marsh Rd., Indianapolis, IN 46278. Some travel may be required to Carmel, IN for training, as needed.

Primary Responsibilities:

• Provide exceptional service to all customers
• Greets patients as they arrive and manages wait time
• Complete check-in and check-out tasks to include insurance verification and copy required documents
• Collects co-payments, co-insurance, and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Processes walk-in patients and visitors
• Answers phones and schedules appointments as necessary, verifying correct visit type and primary care provider
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
• Responsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assisted
• Work with back-office staff to ensure smooth patient flow
• Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
• Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
• Establish and maintain effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of telephonic or face to face customer service experience
• Basic level of proficiency in Microsoft Office tools (Excel, PowerPoint, Word) or equivalent productivity software

Preferred Qualifications:

• 1+ years of experience in a healthcare setting or medical setting
• Previous experience with medical insurance
• Prior experience with EMR computer applications
• Working knowledge of medical terminology

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.