Patient Services Specialist

GENESISCARE USA SERVICES LLC (S21 / XYW); Santa Rosa Beach (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

GENESISCARE USA SERVICES LLC in Santa Rosa Beach, Florida, is seeking a Patient Services Specialist to provide administrative and general support to staff, patients, and physicians. The role includes maintaining service expectations, responding to patient queries, and managing clinical appointments.

The ideal candidate possesses a High School Diploma and has experience in a medical-focused administrative environment. Strong organizational and communication skills are essential, along with knowledge of patient billing systems.

Qualifications

• Demonstrated ability in an administrative role within a busy, customer-focused environment.
• Proven experience working effectively independently and in a team environment.
• Knowledge of patient billing systems and related funding mechanisms.

Responsibilities

• Monitor and react to patient feedback.
• Answer and attend all telephone calls in a timely manner.
• Maintain integrity of patient records.

Skills

Strong organizational skills

Communication skills

Customer service

Ability to resolve urgent matters

Education

High School Diploma or equivalent

Tools

Microsoft Office software

Clinical administration systems

Job description

At GenesisCare, we want to hear from people who share our passion for innovation and collaboration to drive better life outcomes for patients worldwide.

Role Summary

As the Patient Services Specialist, you will provide administrative and general support to staff, patients and physicians to ensure a high‑quality, professional, and efficient administration service. You will act as a vital link between patients and clinical teams, anticipating needs, maintaining service expectations, and responding to feedback.

Key Responsibilities

• Monitor and react to patient feedback
• Monitor the flow of patients and direct as appropriate
• Answer and attend all telephone calls in a timely manner
• Respond to queries in accordance with the privacy policy
• Respond to patient queries with breadth of service knowledge
• Provide support to physicians and other internal customers as required
• Assist patients with billing and insurance payments
• Maintain and improve patient waiting room
• Maintain the look and feel of patient- and employee‑facing spaces, restock supplies, and organize
• Direct vendors and visitors and ensure compliance to sign‑in protocols
• Maintain integrity of patient records
• Schedule physician appointments according to availability and appropriate timeframes
• Support physician clinic visits, ensuring completeness of patient records before and after the visit
• Admit and discharge patients before and after consultation, evaluation, and follow‑up appointments
• Register new patients promptly and ensure accuracy of personal and billing details
• Ensure all documentation and correspondence required for the consultation appointment is registered
• Create referring doctor records as required
• Follow up on referrals
• Manage documents

Qualifications

• High School Diploma or equivalent
• Demonstrated ability in an administrative role within a busy, customer‑focused environment (medical preferred)
• Ability to handle and resolve urgent matters and time‑critical medical appointments
• Strong organizational and communication skills, with the ability to liaise with both internal and external stakeholders
• Proven experience working effectively both independently and in a team environment
• Knowledge of patient billing systems and related funding mechanisms
• Ability to use clinical administration systems and Microsoft Office software
• Collaborative approach in working with the wider administration team and other internal customers, aligned with organization values
• Flexible approach to work
• Travel as required to other centers

About GenesisCare

GenesisCare is an integrated oncology and multispecialty network in Florida that serves more than 120,000 patients annually. We provide community‑based cancer care and other services at convenient locations, leveraging advanced technology and innovative treatment options.

Equal Opportunity Employer

GenesisCare is an Equal Opportunity Employer that is committed to diversity and inclusion.