Patient Experience Coordinator

Talentify; Santa Rosa Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

GenesisCare in Florida is seeking a Patient Services Specialist to provide administrative and general support to staff, patients and physicians, ensuring a high-quality, professional, and efficient service. You will manage patient scheduling, post-visit follow-ups, billing and insurance inquiries, and maintain accurate patient records while coordinating with clinical teams.

The role requires strong organization, excellent communication, and a flexible, team-focused approach, with travel to other

Qualifications

• High School Diploma or equivalent.
• Demonstrated ability in an administrative role within a busy, customer-focussed environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments.
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work effectively both independently and in a team environment.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software.
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
• Flexible approach to work.
• Travel as required to other centers.

Responsibilities

• Provide administrative and general support to staff, patients and physicians to ensure a high quality, professional and efficient administration service.
• Maintain a professional service which meets patient needs.
• Monitor and respond to patient feedback and inquiries.
• Schedule physician appointments and ensure completeness of patient records.
• Admit and discharge patients and register new patients accurately.
• Manage patient billing and insurance inquiries as needed.
• Maintain and improve patient waiting areas and spaces.

Skills

Administrative experience

Organization

Communication

Team collaboration

Customer service mindset

Time-critical appointment handling

Education

High School Diploma

Tools

Microsoft Office

Clinical administration systems

Job description

GenesisCare in Florida is seeking a Patient Services Specialist to provide administrative and general support to staff, patients and physicians, ensuring a high-quality, professional, and efficient service. You will manage patient scheduling, post-visit follow-ups, billing and insurance inquiries, and maintain accurate patient records while coordinating with clinical teams.

The role requires strong organization, excellent communication, and a flexible, team-focused approach, with travel to other