Patient Experience & Programs Coordinator

Genesis Brain Institute; Tampa (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

Genesis Brain Institute is seeking a friendly Patient Relations Coordinator to support the clinic’s front desk operations, patient communication, billing, and enrollment in performance programs. You will help patients schedule care, discuss pricing, and follow up on payments with clarity and kindness.

The role requires strong communication, organization, and the ability to work with scheduling and billing systems, while maintaining patient confidentiality and a warm, professional demeanor.

Qualifications

• Warm, approachable demeanor essential for patient interactions.
• Experience in medical front desk, patient services, billing, or office support preferred.
• Comfort explaining pricing, program options, and payment expectations to patients.
• Strong organizational skills and attention to detail are required.
• Proficiency with scheduling and billing systems; reliable with follow-through.

Responsibilities

• Welcome patients and create a welcoming environment.
• Answer calls and respond to inquiries.
• Schedule appointments; assist with check-in and check-out.
• Prepare invoices, collect payments, and follow up on balances.
• Explain pricing and payment expectations clearly and respectfully.
• Introduce programs and help patients enroll.
• Coordinate with clinical staff for provider input.
• Maintain patient records and confidentiality.
• Support daily office operations.

Skills

Warm personality

Communication

Billing experience

Organization

Scheduling systems

Reliability

Job description

Genesis Brain Institute is seeking a friendly Patient Relations Coordinator to support the clinic’s front desk operations, patient communication, billing, and enrollment in performance programs. You will help patients schedule care, discuss pricing, and follow up on payments with clarity and kindness.

The role requires strong communication, organization, and the ability to work with scheduling and billing systems, while maintaining patient confidentiality and a warm, professional demeanor.