Patient Services Front Desk Coordinator

Genesis OB/GYN; Tucson (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

Genesis OB-GYN Northwest is seeking a Front Office Coordinator to greet patients, check them in/out, and manage payments using the practice management system. The role requires minimum two years of medical front office experience and strong customer service skills.

The ideal candidate will handle registration in the EMR, verify insurance eligibility, and schedule follow-up appointments while maintaining a welcoming, confidential front desk environment.

Qualifications

• Minimum two years of medical front office experience.
• High school diploma or equivalent.
• Excellent customer service, communication and organizational skills.
• Experience with insurance eligibility verification and explaining benefits.
• Familiarity with HIPAA/confidentiality rules.
• Experience with EMR software and money handling.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Greet patients and visitors in the waiting area and direct them appropriately.
• Check patients in and out using the practice management system.
• Collect and post patient payments with accuracy.
• Assist patients with registration in the EMR system.
• Explain policies, forms and obtain signatures.
• Verify insurance eligibility and benefits for visits.
• Schedule and reschedule follow-up appointments and manage referrals.
• Process medical records requests and obtain external records.
• Maintain cleanliness of the front office area.
• Monitor patients in the lobby and ensure confidentiality and professionalism.

Skills

Medical front office

Customer service

MS Office

HIPAA compliance

Insurance verification

EMR software

Communication skills

Education

High school diploma

Tools

Practice management system

Job description

Genesis OB-GYN Northwest is seeking a Front Office Coordinator to greet patients, check them in/out, and manage payments using the practice management system. The role requires minimum two years of medical front office experience and strong customer service skills.

The ideal candidate will handle registration in the EMR, verify insurance eligibility, and schedule follow-up appointments while maintaining a welcoming, confidential front desk environment.