Patient Services Coordinator - Front Desk & Scheduling

Illinois Bone & Joint Institute; Frankfort (IL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

401k with company match

Wellness program

Health savings account

Job summary

Illinois Bone & Joint Institute in Frankfort, IL, seeks a Patient Services Coordinator I to deliver high-quality registration, scheduling and front-desk support, ensuring a smooth patient experience. Must thrive in a fast-paced, team-oriented environment and provide exceptional customer service.

Role requires a high school diploma, 1 year of customer service experience (medical office preferred), and familiarity with medical terminology. EPIC EHR experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in a customer service role (medical office preferred).
• Epic/EHR experience preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Welcome patients and visitors with excellent service.
• Process registrations and appointment scheduling for efficient operations.
• Answer general inquiries and direct to appropriate staff.
• Handle phone reception, triage, and escalation as needed.
• Manage patient demographics, insurance, and required documents.
• Support front desk duties and help maintain a clean, safe workspace.

Skills

Customer service

Medical terminology

Phone etiquette

Team player

Multitasking

Education

High school diploma or equivalent

Tools

Epic EHR

Microsoft Office

Job description

Illinois Bone & Joint Institute in Frankfort, IL, seeks a Patient Services Coordinator I to deliver high-quality registration, scheduling and front-desk support, ensuring a smooth patient experience. Must thrive in a fast-paced, team-oriented environment and provide exceptional customer service.

Role requires a high school diploma, 1 year of customer service experience (medical office preferred), and familiarity with medical terminology. EPIC EHR experience is a plus.