Patient Services Coordinator | Front Desk & Scheduling

MyEyeDr.; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonuses potential

Medical + dental

Vision coverage

401K with match

PTO from day one

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to be the friendly first point of contact, handling check-in/out, insurance verification, and appointment coordination in a fast-paced clinic.

You will learn the ins and outs of a growing eye-care practice, receive role-specific training, and join a team dedicated to delivering exceptional patient experiences while supporting doctors and staff.

Qualifications

• Experience in a front desk, reception, or customer-facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk

Customer service

Multitasking

Communication

Team player

Problem solving

Phone handling

Tools

MS Office

Job description

MyEyeDr. is seeking a Patient Service Coordinator to be the friendly first point of contact, handling check-in/out, insurance verification, and appointment coordination in a fast-paced clinic.

You will learn the ins and outs of a growing eye-care practice, receive role-specific training, and join a team dedicated to delivering exceptional patient experiences while supporting doctors and staff.