Front Desk & Patient Care Coordinator

MyEyeDr.; Winsted (CT); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Bonuses & commission

Benefits package

Vision coverage

401K match

PTO & holidays

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to support front desk operations, check-in/out, and patient communication. Training will be provided to learn about vision care and insurance options.

You will be part of a team dedicated to delivering a best-in-class patient experience in a fast-paced setting. The role includes weekend and evening shifts with opportunities for growth, bonuses, and a comprehensive benefits package.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Communication skills

Organized

Multitasking

Team player

Job description

MyEyeDr. is seeking a Patient Service Coordinator to support front desk operations, check-in/out, and patient communication. Training will be provided to learn about vision care and insurance options.

You will be part of a team dedicated to delivering a best-in-class patient experience in a fast-paced setting. The role includes weekend and evening shifts with opportunities for growth, bonuses, and a comprehensive benefits package.