Patient Service Coordinator & Front Desk Specialist

MyEyeDr.; Chardon (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonuses and commission

Comprehensive benefits package

Vision coverage

401K with company match

PTO & paid holidays

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to join our front desk team. You will guide patients through check-in and check-out, coordinate scheduling, and help ensure a smooth, welcoming visit for every patient.

No optical experience required—training and tools will be provided. You will learn insurance verification, appointment confirmations, and how we deliver best-in-class care while supporting doctors and office staff in a fast-paced environment.

Qualifications

• Experience in a front desk, reception, or customer-facing role supporting administrative duties.
• Organized and able to prioritize multiple tasks under pressure while delivering best in class service.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who collaborates to provide the best patient experience.

Responsibilities

• Provide patients a personalized check in/out experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Organizational skills

Multitasking

Communication skills

Team player

Tech savvy

Job description

MyEyeDr. is seeking a Patient Service Coordinator to join our front desk team. You will guide patients through check-in and check-out, coordinate scheduling, and help ensure a smooth, welcoming visit for every patient.

No optical experience required—training and tools will be provided. You will learn insurance verification, appointment confirmations, and how we deliver best-in-class care while supporting doctors and office staff in a fast-paced environment.