Patient Services Coordinator — Front Desk & Billing

Patient First; Chantilly (VA); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Long-term care insurance

401(k) matching

Paid leave

Job summary

Patient First is seeking a frontline associate to assist patients at the kiosk, escort those in need to treatment areas, and support daily front-office operations. You will handle registration, verify demographic and insurance information, and answer billing questions with a focus on accuracy and customer care.

The role requires basic typing, clerical experience, and the ability to multitask in a busy healthcare setting.

Qualifications

• Basic typing skills and clerical experience are preferred.
• Excellent communication and customer service abilities are required.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area for registration and evaluation.
• Handle physician and nurse requests promptly and courteously.
• Explain billing policies and insurable/non-insurable charges as needed.
• Register patients accurately and provide compassionate service.
• Verify patient demographics, health, pharmacy, and insurance information.
• Answer billing questions and provide itemized statements as requested.
• Process payments and issue receipts.
• Maintain cash handling duties at end of shift.
• File, scan documents, and manage office forms as directed.
• Answer calls and route messages promptly.
• Assist with other duties as assigned.
• Operate and maintain medical and office equipment.

Skills

Customer service

Typing

Clerical experience

Communication skills

Multitasking

Flexibility

Education

High school diploma or equivalent

One year clerical experience preferred

Job description

Patient First is seeking a frontline associate to assist patients at the kiosk, escort those in need to treatment areas, and support daily front-office operations. You will handle registration, verify demographic and insurance information, and answer billing questions with a focus on accuracy and customer care.

The role requires basic typing, clerical experience, and the ability to multitask in a busy healthcare setting.