Patient Experience Specialist - Front Desk & Billing

Patient First; Denbigh (ND); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Discounted Medical treatment

401(k) Retirement Plan with employer "

Paid Annual Leave

Overtime Pay

Double time compensation for holidays

Recruitment bonus

Patient Care Performance bonus

Weekend bonus

Job summary

Patient First is seeking a friendly, patient-focused front desk professional to support registration, billing, and daily operations at one of our centers. You will assist patients with kiosks, verify demographics and insurance, explain billing policies, process payments, and maintain a clean, efficient front office while using our electronic medical record system.

This role requires 18+ years, basic typing, and the flexibility to work at any location as needed.

Qualifications

• Must be 18 years or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent written, verbal, and typed communication.
• Willing to work at any center due to staffing issue or emergencies.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escort patients to the treatment area for registration and evaluation.
• Handle Physician and Nurse requests in a timely manner.
• Explain billing policies, including insurable and non-insurable charges.
• Register patients accurately with excellent customer service.
• Verify patient demographics, health, pharmacy, and insurance information.
• Answer billing questions and provide itemized statements.
• Refer billing questions to appropriate parties as needed.
• Collect money and issue receipts for visits, studies, and supplies.
• Discharge patients and process incurred charges.
• Complete cash management duties at end of shift.
• Receive, send, and distribute correspondence.
• File and scan medical documents and forms.
• Complete assigned checklists and Policy Manager tasks.
• Answer incoming calls and distribute messages.
• Assist with other assignments as directed.
• Demonstrate efficient use of the EMR system.
• Receive, move, and stock ordered supplies.
• Clean front office area and perform maintenance as directed.
• Verify daily reports are run at day end.
• Attend staff meetings and be available to assist as needed.

Skills

Typing

Clerical experience

Communication skills

Multitasking

Sit/stand/walk 7 hours

Flexibility to work at any center

Education

High school diploma or equivalent

Job description

Patient First is seeking a friendly, patient-focused front desk professional to support registration, billing, and daily operations at one of our centers. You will assist patients with kiosks, verify demographics and insurance, explain billing policies, process payments, and maintain a clean, efficient front office while using our electronic medical record system.

This role requires 18+ years, basic typing, and the flexibility to work at any location as needed.