Patient Services Associate — Front Desk & Billing

Patient First; Chester (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Discounted medical treatment

401k retirement plan

Paid time off & overtime

Recruitment bonus

Performance bonus

Weekend bonus

Job summary

Patient First in Virginia is seeking a Front Desk/Registration Clerk to support patient flow and billing processes. You will assist kiosk users, escort patients to treatment areas, and accurately register patients while maintaining courteous service.

The role requires basic typing, clerical experience, and strong communication. You will verify demographics, insurance info, and explain billing policies, with responsibilities across cash handling and documentation.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients to the treatment area for registration and evaluation.
• Handle Physician and Nurse requests in a timely manner.
• Explain billing policies and charges.
• Register patients accurately with excellent customer service.
• Verify patient demographics, health, pharmacy, and insurance information.
• Answer billing and insurance questions and provide itemized statements.
• Collect money and issue receipts for visits and supplies.
• Discharge patients and process charges.
• Perform cash management duties and end-of-shift balancing.
• Receive, send, and distribute correspondence.
• File and scan medical documents and forms.
• Answer calls and route messages promptly.
• Operate and maintain the EMR system.
• Stock supplies and maintain front office area.
• Run daily reports and attend staff meetings.
• Provide safe, warm, and friendly service in all interactions.
• Assist with other duties as directed.

Skills

Typing

Clerical experience

Communication skills

Multitasking

Education

High school diploma

Tools

EMR system

Job description

Patient First in Virginia is seeking a Front Desk/Registration Clerk to support patient flow and billing processes. You will assist kiosk users, escort patients to treatment areas, and accurately register patients while maintaining courteous service.

The role requires basic typing, clerical experience, and strong communication. You will verify demographics, insurance info, and explain billing policies, with responsibilities across cash handling and documentation.