Clinic Services Coordinator - Patient Care

Newton-Wellesley Hospital; Newton (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional开发

Job summary

Mass General Brigham is hiring a Clinic/Practice Assistant for the Joint Center at 2000 Washington Street in Newton, MA. This full-time, on-site role runs Monday-Friday, 8:30 a.m.

to 5:00 p.m., supporting administrative and clinical operations and ensuring a smooth patient experience. You will coordinate patient visits, manage scheduling, check-in/check-out, handle billing forms, and assist with prior authorizations and test result communications.

Qualifications

• High School Diploma or equivalent required.
• 3-5 years of office experience required.
• Strong technology skills incl Microsoft Office with Outlook/Word/Excel/PowerPoint.
• Knowledge of office operations, filing, scanning, and records management.
• Strong communication, written and verbal, with patients and colleagues.
• Excellent organization and time management; handle multiple tasks.
• Ability to use phone systems and manage routine inquiries.

Responsibilities

• Schedule patient appointments and maintain records.
• Assist patients and callers with inquiries and scheduling needs.
• Process billing forms, scan documents, and keep records accurate.
• Support prior authorizations, refills, and test result communications.
• Serve as a resource for scheduling, registration, and billing systems.
• Provide guidance and training to other office staff on key systems.
• Assist with surgical scheduling, schedule changes, or blocking as needed.
• Collaborate with the Supervisor to maintain efficient daily operations.

Skills

Strong communication

Time management

Attention to detail

Phone etiquette

Multi-tasking

Office experience (3-5 yrs)

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

Mass General Brigham is hiring a Clinic/Practice Assistant for the Joint Center at 2000 Washington Street in Newton, MA. This full-time, on-site role runs Monday-Friday, 8:30 a.m.

to 5:00 p.m., supporting administrative and clinical operations and ensuring a smooth patient experience. You will coordinate patient visits, manage scheduling, check-in/check-out, handle billing forms, and assist with prior authorizations and test result communications.