Patient Services Specialist: Front Desk & Scheduling

UnitedHealth Group; Hilliard (OH); On-site; USD 45,847,000 - 83,097,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental, Vision, Life Insurance

401(k) & ESPP

Job summary

UnitedHealth Group seeks a Patient Services Representative to join a collaborative office team in Ohio. The role involves greeting patients, managing wait times, assisting with intake, processing co-pays, and scheduling appointments while maintaining medical records.

A strong customer-service mindset and healthcare familiarity are essential. In this position you will work in the Primary Care department with regular hours, contributing to a supportive patient experience and accurate

Qualifications

• High School Diploma/GED required.
• 1+ years of experience in healthcare or customer service.

Responsibilities

• Greet patients and manage wait times.
• Assist with intake, copies of documents, and appointments.
• Collect co-payments and process receipts.
• Manage cashier box and daily deposits per policy.
• Schedule appointments and handle medical records.

Skills

Customer service

Healthcare experience

Microsoft Office

EMR software

Medical terminology

Education

High School Diploma/GED

Tools

Microsoft Word

Excel

Outlook

EMR software

Job description

UnitedHealth Group seeks a Patient Services Representative to join a collaborative office team in Ohio. The role involves greeting patients, managing wait times, assisting with intake, processing co-pays, and scheduling appointments while maintaining medical records.

A strong customer-service mindset and healthcare familiarity are essential. In this position you will work in the Primary Care department with regular hours, contributing to a supportive patient experience and accurate