Patient Services Specialist: Caring, Scheduling & Support

Optum; Muncie (IN); On-site; USD 22,000 - 40,000; Full time

Job summary

UnitedHealth Group is seeking a Patient Services Representative to join a collaborative office environment. The role involves greeting patients, assisting with intake, and handling payments while ensuring accurate processing of medical records.

Responsibilities include scheduling, managing records, and coordinating with care teams to support efficient patient flow. Requires customer service experience and high school education; EPIC familiarity preferred.

Qualifications

• High School Diploma/GED required.
• 1+ years of customer service experience.
• Preferred: 1+ year in a medical office or medical environment; EPIC experience; knowledge of medical terminology.

Responsibilities

• Greet patients and manage wait times.
• Assist patients with intake and copying required documents.
• Process co-payments, co-insurance, and deductibles; issue receipts.
• Schedule and reschedule appointments.
• Manage medical records (files/scans; prepare for schedule).

Skills

Customer service

EPIC systems

Medical terminology

Education

High School Diploma/GED

Job description

UnitedHealth Group is seeking a Patient Services Representative to join a collaborative office environment. The role involves greeting patients, assisting with intake, and handling payments while ensuring accurate processing of medical records.

Responsibilities include scheduling, managing records, and coordinating with care teams to support efficient patient flow. Requires customer service experience and high school education; EPIC familiarity preferred.