Patient Services Coordinator — Bonus Eligible

shm; Bend (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Annual bonus up to $6,000

Job summary

VillageMD is seeking a Patient Service Representative to greet patients, schedule appointments and tests, and handle calls with professionalism in a fast-paced clinic network. You will manage registrations, verify demographics, process payments, and use multiple applications daily while maintaining excellent customer service across satellite offices.

This role supports efficient patient flow and requires strong English communication and basic computer skills; on-site work across our clinics is

Qualifications

• High School Graduate/GED / Equivalent required.
• Associate's Degree preferred.
• 0-1 years' experience; 2-4 years' experience preferred.
• Ability to communicate in English, both orally and in writing, required.
• Ability to organize and perform multiple tasks in a timely manner, required.
• Basic proficiency in computer use, required.
• Knowledge of medical office and terminology, preferred.
• Ability to commute to satellite offices as needed, required.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Communicates proactively with co-workers, physicians and patients regarding registration related information.
• Posts all self-pay charges, collects payments, and provides patient with receipt.
• Accurately reconciles daily payments.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Obtains, verifies and updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Reconciles billing slips to daily schedule.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual.

Skills

Communication skills

Multitasking

English proficiency

Education

High School Diploma or GED

Associate's Degree, preferred

0-1 years experience; 2-4 preferred

Tools

EHR

Practice Management System

Job description

VillageMD is seeking a Patient Service Representative to greet patients, schedule appointments and tests, and handle calls with professionalism in a fast-paced clinic network. You will manage registrations, verify demographics, process payments, and use multiple applications daily while maintaining excellent customer service across satellite offices.

This role supports efficient patient flow and requires strong English communication and basic computer skills; on-site work across our clinics is