Patient Services Coordinator - Ambulatory Care

MedStar Health; Brandywine (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a Front Desk and Patient Services representative for ambulatory clinics in Maryland. You will greet patients, verify demographics and insurance, register visits, collect co-pays, and schedule follow‑ups to ensure smooth patient flow.

You will work with care teams to support efficient operations, answer phones, triage inquiries, and process time‑of‑service payments while maintaining accuracy and a high standard of patient experience.

Qualifications

• Excellent customer service and communication.
• Knowledge of medical terminology.
• Ability to work in a fast-paced clinical setting.
• Professional phone etiquette and front desk poise.

Responsibilities

• Greet patients and coordinate flow through the clinic.
• Register patients, verify insurance, and collect copays.
• Schedule appointments and referrals; process tests as needed.
• Answer phones, triage inquiries, and relay messages.
• Input charges and update patient demographics and insurance in the system.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health is seeking a Front Desk and Patient Services representative for ambulatory clinics in Maryland. You will greet patients, verify demographics and insurance, register visits, collect co-pays, and schedule follow‑ups to ensure smooth patient flow.

You will work with care teams to support efficient operations, answer phones, triage inquiries, and process time‑of‑service payments while maintaining accuracy and a high standard of patient experience.