Patient Services Coordinator

Northwestern Memorial Healthcare; Woodstock (IL); On-site; USD 26,000 - 34,000; Full time

Job summary

Northwestern Medicine in Woodstock, IL is seeking a Patient Services Representative for Primary Care. This full-time, day shift role handles patient registration, insurance verification, co-pays, and scheduling to ensure a smooth front-desk experience.

You will greet patients, manage calls, coordinate outside testing, maintain confidentiality, and support charting and records requests. A high school diploma and 0-2 years in customer service are required; physician office experience is preferred.

Qualifications

• High school diploma or GED equivalent.
• 0 to 2 years experience in a customer service position.

Responsibilities

• Greets patients as they enter the office, registers them, verifies insurance and collects co-pays.
• Answers phone and schedules appointments.
• Directs and documents patient calls; coordinates scheduling of outside testing.
• Liaises between patient and practice and provides back-up scheduling support.
• Ensures patient safety and confidentiality in daily work; handles chart prep and file management.
• Responds to medical record requests per protocol.

Skills

Customer service

Education

High school diploma or GED

Job description

Northwestern Medicine in Woodstock, IL is seeking a Patient Services Representative for Primary Care. This full-time, day shift role handles patient registration, insurance verification, co-pays, and scheduling to ensure a smooth front-desk experience.

You will greet patients, manage calls, coordinate outside testing, maintain confidentiality, and support charting and records requests. A high school diploma and 0-2 years in customer service are required; physician office experience is preferred.