Patient Services Coordinator

Novant Health; Greensboro (NC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Benefits

Work-Life Balance

Professional Development

Job summary

Novant Health's Spine & Scoliosis Clinic in Greensboro, NC is seeking a Patient Services Coordinator IV to be the welcoming front-line hub. You will manage patient check-in/out, scheduling, referrals, and authorizations in EPIC, handling patient records and billing with accuracy and confidentiality.

Requirements include a High School Diploma or GED and a minimum of 3 years in a medical office, with proficiency in EPIC and CPT/ICD-9-CM coding.

Qualifications

• Proficiency in EPIC systems.
• Understanding of CPT and ICD9-CM coding.
• Strong scheduling and authorization handling.
• Excellent organization and communication skills.

Responsibilities

• Serve as a super-user for EPIC systems, providing practice support and handling miscellaneous work queues.
• Scheduling & Authorizations.
• Coordinate patient appointments, Referrals, and follow-ups to ensure seamless care delivery.
• Back up-front desk coverage for Check in and Check out.
• Foster a welcoming environment, making every patient feel valued and heard.
• Manage patient records, insurance information, and billing processes with accuracy and confidentiality.

Skills

EPIC proficiency

Scheduling & authorizations

Front desk operations

Communication skills

Education

High School Diploma or GED

Job description

What We Offer

Patient Services Coordinator

Position: Patient Services Coordinator IV
Location: Greensboro, NC
Department: Spine & Scoliosis Clinic

Employment Type: Full Time 40hrs per week /No Weekends/No Holidays

What You'll Do:

• Serve as a super-user for EPIC systems, providing practice support and handling miscellaneous work queues.
• Scheduling & Authorizations.
• Coordinate patient appointments, Referrals, and follow-ups to ensure seamless care delivery.
• Back up-front desk coverage for Check in and Check out.
• Foster a welcoming environment, making every patient feel valued and heard.
• Manage patient records, insurance information, and billing processes with accuracy and confidentiality.
• Be a liaison between patients, healthcare providers, and administrative staff to facilitate effective communication.

What We're Looking For:

• High School Diploma or GED.
• Minimum of 3 years' experience in a medical office setting REQUIRED. Other related experience may be considered in lieu of medical office experience.
• Proficiency in EPIC systems and understanding of CPT and ICD9-CM coding.
• Strong organizational, problem-solving, and communication skills.
• Ability to adapt to changing priorities and work collaboratively in a diverse team.

Why Join Novant Health?

• Competitive Compensation: Attractive salary with opportunities for advancement.
• Comprehensive Benefits: Medical, dental, vision, life insurance, and retirement savings.
• Professional Development: Access to continuous learning and career growth opportunities.
• Inclusive Culture: A diverse and inclusive work environment that values each team member.
• Work-Life Balance: Generous paid time off and wellness programs.