Patient Services Coordinator

Kids for the Future; Town of Hamburg (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical and dental insurance

Life insurance

403b match

Health savings account

Job summary

Neighborhood Health Center is hiring a patient service representative to greet patients, verify insurance, schedule and adjust appointments, and collect co-payments. You will be based at the Southtowns office in Hamburg with travel to other sites as needed.

The role requires a high school diploma and English proficiency, with Spanish a plus. Excellent customer service and teamwork are essential in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent.
• Able to read, write and speak English.
• A second language of Spanish is preferred.
• Able to learn new software and computer systems.
• Customer service skills with attention to detail.

Responsibilities

• Greet patients upon arrival and assist with check-in.
• Verify insurance information and schedule appointments.
• Collect co-payments and adhere to cash handling policies.
• Print daily schedules and front desk reports.
• Assist in open and closing procedures.
• Travel to other Neighborhood sites as needed.

Skills

Customer service

Attention to detail

Teamwork

Resiliency

Kindness

English literacy

Software learning

EHR knowledge

Education

High school diploma

Tools

EHR systems

Job description

Neighborhood Health Center is hiring a patient service representative to greet patients, verify insurance, schedule and adjust appointments, and collect co-payments. You will be based at the Southtowns office in Hamburg with travel to other sites as needed.

The role requires a high school diploma and English proficiency, with Spanish a plus. Excellent customer service and teamwork are essential in a fast-paced healthcare environment.