Patient Access & Front Desk Specialist (FT)

Kids for the Future; Buffalo (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

403b match

Wellbeing programs

Job summary

Neighborhood Health Center is seeking a Patient Service Representative to greet patients, verify insurance, schedule appointments and collect co-payments at the Riverway location in Buffalo, NY. The role requires strong customer service and accurate data entry, with travel to other Neighborhood sites as needed.

You will be the first point of contact, helping set a positive tone for each visit. A high school diploma and English proficiency are required; Spanish is a plus.

Qualifications

• High school diploma or equivalent.
• Ability to read, write and speak English; Spanish preferred.
• Able to learn new software and computer systems; accurate data entry.

Responsibilities

• Greet patients and assist with check-in and check-out.
• Verify patient information and insurance details in the system.
• Schedule and change appointments; collect co-payments.
• Explain care processes and answer patient questions with compassion.

Skills

Customer service

Communication

Attention to detail

Medical office experience

Education

High school diploma

Tools

EHR systems

Medical terminology

Job description

Neighborhood Health Center is seeking a Patient Service Representative to greet patients, verify insurance, schedule appointments and collect co-payments at the Riverway location in Buffalo, NY. The role requires strong customer service and accurate data entry, with travel to other Neighborhood sites as needed.

You will be the first point of contact, helping set a positive tone for each visit. A high school diploma and English proficiency are required; Spanish is a plus.