Patient Services Coordinator

Capital Health (US); Levittown (PA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Flexible Spending Account (FSA)

Retirement Savings Plan

Paid Time Off

Job summary

Capital Health in Levittown, PA is seeking a professional receptionist to join Capital Health Medical Group. You will handle multiple phone lines, greet patients, register demographics, verify insurance, collect co-pays, and route calls to the appropriate area.

This is a full-time, on-site position offering a supportive healthcare environment. The role requires strong customer service, familiarity with HIPAA, and basic Microsoft Office skills.

Qualifications

• Education: High School diploma or equivalent.
• Experience: One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Knowledge: Familiarity with medical terminology, ICD-10 and CPT codes. Excellent communication and interpersonal skills. Medical assistant or medical office technician certification preferred.
• Training: Proficient computer skills; basic Microsoft office skills. Familiarity with excel spreadsheets.

Responsibilities

• Answers telephones promptly and courteously, routing calls to appropriate area/individual.
• Schedules and cancels appointments; schedules outpatient tests and surgeries per policy.
• Prepares for day, reviews eligibility, prepares new patient charts and paperwork.
• Greets patients and visitors; informs on privacy policies and delays.
• Performs registration to ensure demographics and insurance info is accurate and complete.
• Obtains insurance cards, driver’s license, authorizations; enters into system.
• Collects co-payments and balances; refers past due to CBO staff.
• Reviews Patient Account Notes and Appointment Notes; manages Worklists/boxes.
• Confirms charges and submits claims; performs day end reviews.
• Schedules follow-ups and appointment ticklers; completes referrals and pre-authorizations.
• Creates Time of Service batch; reconciles and closes daily batches.
• Performs clerical duties and may assist other practices.

Skills

Medical terminology

ICD-10/CPT codes

Communication skills

Medical office certification preferred

Microsoft Office

Excel

Education

High School diploma

Tools

Microsoft Office

Electronic health records

Job description

Capital Health in Levittown, PA is seeking a professional receptionist to join Capital Health Medical Group. You will handle multiple phone lines, greet patients, register demographics, verify insurance, collect co-pays, and route calls to the appropriate area.

This is a full-time, on-site position offering a supportive healthcare environment. The role requires strong customer service, familiarity with HIPAA, and basic Microsoft Office skills.