Patient Services Coordinator

Lower Lights Christian Health Center; Columbus (OH); On-site; USD 40,116,000 - 48,712,000; Full time

Benefits offered by this job

Health benefits

Generous PTO

10 paid holidays

Student loan forgiveness

Employee Assistance Program

Retirement plan match

Job summary

Lower Lights Christian Health Center in Columbus, OH is seeking a Front Desk / Patient Access Clerk to greet patients, check in, collect co-pays, verify insurance, and manage scheduling across multiple LLCHC sites.

You will use EMR/EHR systems, communicate with patients via Cyracom/Propio when needed, and support ongoing office operations while ensuring a positive patient experience at all times.

Qualifications

• High School diploma or equivalent (required).
• English/Spanish Fluency (preferred).
• Knowledge of medical terminology and professional office practice and procedures preferred.
• Computer experience required; experience using an EMR / EHR system preferred.
• One to three years experience in a physician’s office (required).
• Cash handling experience preferred.
• Reliable personal transportation is required at all times for successful performance in this role (required).
• Physical ability necessary for sitting, bending, walking, stretching, standing and occasional lifting.

Responsibilities

• Greet patients and visitors in a prompt, courteous and professional manner.
• Register new and existing patients upon arrival, including paperwork and demographic/financial updates.
• Validate patient insurances and update as needed.
• Establish accurate sliding fees for qualified patients and obtain required documentation.
• Collect co-pays and enter into patient records.
• Close daily payment batch with matching paperwork and receipts.
• Maintain appointment schedules and follow scheduling procedures.
• Communicate with patients using interpreters/tools as needed.
• Prepare encounter forms/face sheets for arrival.
• Enter patients’ data into the EMR; stay current on scanning documents.
• Document medication refill requests in the medical record clearly.
• De-escalate upset patients and involve Practice Manager when necessary.
• Practice fire safety and emergency procedures.
• Demonstrate cooperative behavior and assist in welcoming new staff.
• Manage time and organization, adhere to policies, adapt to site workflows.
• Complete additional duties as assigned by Practice Manager.
• Keep work area clean and well organized.
• Attend required meetings, participate in committees, and pursue ongoing education.

Skills

English/Spanish Fluency

Medical terminology

Computer experience

Cash handling

Transportation

Time management

Office coordination

Customer service

Education

High School diploma or equivalent

Tools

EMR / EHR system

Job description

Lower Lights Christian Health Center in Columbus, OH is seeking a Front Desk / Patient Access Clerk to greet patients, check in, collect co-pays, verify insurance, and manage scheduling across multiple LLCHC sites.

You will use EMR/EHR systems, communicate with patients via Cyracom/Propio when needed, and support ongoing office operations while ensuring a positive patient experience at all times.