Patient Access & Experience Specialist

Central Ohio Primary Care; Reynoldsburg (OH); On-site; USD 35,000 - 48,000; Full time

Job summary

Central Ohio Primary Care seeks a patient-focused front desk coordinator in Reynoldsburg, OH. You will manage check-in, data entry, and insurance verification, while delivering courteous service to patients and visitors.

This role involves handling copays, scheduling, and basic clerical tasks, with a strong emphasis on HIPAA compliance and accurate information processing. Weekend or holiday coverage is not required.

Qualifications

• Preferred: 1 year of administrative experience in a healthcare related setting.
• Required: High School diploma or GED.

Responsibilities

• Ensure patients have a positive experience during their visit (in-person, telehealth, and/or phone).
• Greet patients and complete check-in procedures, including data entry and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer calls and emails from patients and COPC departments; schedule appointments as needed.
• Perform clerical tasks: mail, filing, scanning, data entry, and general office support.
• Maintain confidentiality of patient data in accordance with HIPAA.

Skills

Interpersonal skills

Organizational skills

Written communication

HIPAA knowledge

EHR systems

Education

High School diploma or GED

Tools

Microsoft Office

EHR systems

Job description

Central Ohio Primary Care seeks a patient-focused front desk coordinator in Reynoldsburg, OH. You will manage check-in, data entry, and insurance verification, while delivering courteous service to patients and visitors.

This role involves handling copays, scheduling, and basic clerical tasks, with a strong emphasis on HIPAA compliance and accurate information processing. Weekend or holiday coverage is not required.