Patient Experience Coordinator

Central Ohio Primary Care; Granville Township (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

Central Ohio Primary Care is seeking a customer-focused front desk administrator to welcome patients, manage registrations, and verify insurance details. The role involves multi-tasking across in-person, telehealth, and phone interactions while maintaining HIPAA confidentiality.

Responsibilities include collecting copays, coordinating with clinical staff, and handling inquiries from patients and departments.

Qualifications

• Preferred: 1 year of administrative experience in a healthcare setting
• Required: High School diploma or GED
• Excellent interpersonal and verbal communication skills
• Ability to multi-task, prioritize, manage time effectively
• Strong knowledge of HIPAA guidelines and patient privacy

Responsibilities

• Greet patients and complete check-in procedures upon arrival
• Register patients including data entry and insurance verification
• Collect copays, deductibles and outstanding balances
• Answer calls and emails from patients and COPC departments; direct or escalate as needed
• Coordinate with clinical staff to ensure patient needs are met and HIPAA compliance is maintained

Skills

Interpersonal skills

Verbal communication

Organizational skills

Multi-tasking

HIPAA compliance

Confidentiality

Teamwork

EHR systems

Data entry

Insurance verification

Education

High School diploma or GED

Tools

Microsoft Office Suite

EHR systems

Job description

Central Ohio Primary Care is seeking a customer-focused front desk administrator to welcome patients, manage registrations, and verify insurance details. The role involves multi-tasking across in-person, telehealth, and phone interactions while maintaining HIPAA confidentiality.

Responsibilities include collecting copays, coordinating with clinical staff, and handling inquiries from patients and departments.