Patient Services Concierge & Switchboard Operator

Bedford Stuyvesant Family Health Center; New York (NY); On-site; USD 21,000 - 29,000; Full time

Job summary

Bedford-Stuyvesant Family Health Center in New York seeks a Receptionist/Switchboard Operator to manage high-volume calls, screen and direct callers, schedule patient appointments, and enter demographic and insurance data into the EMR.

The role requires HS/GED, 2–5 years of relevant experience, and proficiency with MS Office; candidates should be professional, courteous, and able to collaborate with clinical staff while maintaining HIPAA compliance.

Qualifications

• HS/GED; experience could replace education requirements
• Preferred 2–5 years of relevant experience
• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel)

Responsibilities

• Answer high-volume calls on a multi-line phone system; screen and direct calls, take messages and forward calls to physician or team member
• Schedule patient appointments
• Enter and verify demographic and insurance information in the EMR
• Meet and greet patients with a positive attitude
• Perform general clerical duties (mail, scanning, photocopying, faxing)
• Demonstrates professionalism and HIPAA compliance
• Collaborate with clinical staff to support communication and ensure timely responses
• Perform other related duties as assigned by physician, supervisor, or management

Skills

Excellent interpersonal skills

Education

HS/GED

Tools

MS Office

Job description

Bedford-Stuyvesant Family Health Center in New York seeks a Receptionist/Switchboard Operator to manage high-volume calls, screen and direct callers, schedule patient appointments, and enter demographic and insurance data into the EMR.

The role requires HS/GED, 2–5 years of relevant experience, and proficiency with MS Office; candidates should be professional, courteous, and able to collaborate with clinical staff while maintaining HIPAA compliance.