Call Center Agent - Healthcare (Bilingual Spanish)

Bedford Stuyvesant Family Health Center; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Job summary

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay.

BSFHC is seeking a friendly, professional call center representative to register new patients and

Qualifications

• High School Diploma or Equivalent required.
• Bilingual Spanish required.
• Previous call center and healthcare experience preferred.
• EMR/EHR experience preferred.

Responsibilities

• Manage high volume calls for scheduling and information gathering.
• Aim for first call resolution and route calls to appropriate departments.
• Utilize dual monitors and computer resources to answer questions.
• Record notes and relay messages to departments accurately.

Skills

Communication skills

Detail-oriented

Multitasking

Team player

Call center experience

EMR/EHR experience

Education

High School Diploma

Tools

EMR software

Job description

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay.

What You’ll Do

Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. This position plays a key role in the efficient and effective clinical and administrative operations of the practice.

Previous Healthcare Experience Required

Hourly rate: $20 per hour

Bilingual Spanish required

Responsibilities/Duties

• Manage high volume calls from patients requiring scheduling of appointments/rescheduling of appointments and provide / gather information needed to the right designated individuals.
• Strive for first call resolution, working to resolve member and provider issues as the point of contact. Transfer of calls ensuring patients are connected to the department/individual before releasing calls.
• Utilize dual monitors and leverage computer-based resources to find answers to customer questions
• Detail and gather information/notes taker to provide and relay message to the department/designated individual.
• Creates, updates, and accesses confidential patients’ data in EMR with a high level of confidentiality and accuracy.
• Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation.
• Observes telephone flow; offering or requesting assistance as needed.
• Communicates with all departments effectively and efficiently to minimize wait times while providing high-quality customer service.
• All other duties as assigned by the manager.

Who You Are

• A great communicator with a friendly, professional phone presence.
• Detail-oriented and organized — ability to handle multiple calls and tasks with ease.
• A team player who thrives in a supportive, fast-paced environment.
• Previous experience with call centers and healthcare services a plus.
• Experience with electronic medical records (EMR/EHR) preferred.
• High School Diploma or Equivalent required

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical, Dental, Vision, 401k Retirement Plan with discretionary Match, Free Life Insurance and Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays.

BSFHC IS AN EQUAL OPPORTUNITY EMPLOYER