Patient Services Specialist - Front Desk & Scheduling

SCA Health; New York (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with company match

Paid time off

Life and disability insurance

Job summary

SCA Health is seeking a Patient Services Representative to be the first point of contact for patients and visitors in a fast-paced medical office in New York. You will handle check-in/check-out, schedule appointments in the EHR, verify insurance, collect co-pays, and maintain confidential records with attention to HIPAA guidelines.

Ideal candidates have 4–5 years of experience, proficiency with Epic/Cerner/Athenahealth and MS Office, strong communication, and the ability to multitask in a

Qualifications

• High school diploma or equivalent; associate degree or medical office training preferred.
• 4-5 years of relevant work experience.
• Proficiency with EHR systems (Epic, Cerner, Athenahealth) and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Bilingual skills are a plus.

Responsibilities

• Greet patients and visitors warmly, ensuring a welcoming and professional environment.
• Schedule, confirm, and manage patient appointments using electronic health record (EHR) systems.
• Verify patient insurance coverage and obtain necessary authorizations or referrals.
• Collect and process co-pays, deductibles, and outstanding balances.
• Maintain accurate patient records and update demographic and insurance information.
• Answer incoming calls, respond to inquiries, and route messages appropriately.
• Assist with patient check-in and check-out procedures.
• Coordinate with clinical staff to ensure timely patient flow.
• Handle medical records requests in compliance with HIPAA regulations.
• Support administrative tasks such as scanning, faxing, and filing.

Skills

Communication skills

Interpersonal skills

Multitasking

Teamwork

Education

High school diploma

Medical office training

Associate degree

Tools

Epic

Cerner

Athenahealth

Microsoft Office

Job description

SCA Health is seeking a Patient Services Representative to be the first point of contact for patients and visitors in a fast-paced medical office in New York. You will handle check-in/check-out, schedule appointments in the EHR, verify insurance, collect co-pays, and maintain confidential records with attention to HIPAA guidelines.

Ideal candidates have 4–5 years of experience, proficiency with Epic/Cerner/Athenahealth and MS Office, strong communication, and the ability to multitask in a