Receptionist Switchboard Operator

Bedford Stuyvesant Family Health Center; New York (NY); On-site; USD 21,000 - 29,000; Full time

Job summary

Bedford-Stuyvesant Family Health Center in New York seeks a Receptionist/Switchboard Operator to manage high-volume calls, screen and direct callers, schedule patient appointments, and enter demographic and insurance data into the EMR.

The role requires HS/GED, 2–5 years of relevant experience, and proficiency with MS Office; candidates should be professional, courteous, and able to collaborate with clinical staff while maintaining HIPAA compliance.

Qualifications

• HS/GED; experience could replace education requirements
• Preferred 2–5 years of relevant experience
• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel)

Responsibilities

• Answer high-volume calls on a multi-line phone system; screen and direct calls, take messages and forward calls to physician or team member
• Schedule patient appointments
• Enter and verify demographic and insurance information in the EMR
• Meet and greet patients with a positive attitude
• Perform general clerical duties (mail, scanning, photocopying, faxing)
• Demonstrates professionalism and HIPAA compliance
• Collaborate with clinical staff to support communication and ensure timely responses
• Perform other related duties as assigned by physician, supervisor, or management

Skills

Excellent interpersonal skills

Education

HS/GED

Tools

MS Office

Job description

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay.

We are seeking a Receptionist/Switchboard Operator to join our team.

Duties And Responsibilities Include But Not Limited To

• Answer high-volume calls on a multi-line phone system; screens and directs calls, takes detailed messages and/or forwards telephone calls to appropriate physician or team member.
• Most calls require staff to obtain specific information from the caller to determine the appropriate call placement.
• Schedules patient appointments.
• Accurately enters and verifies demographic and insurance information in the EMR.
• Meet and greet patients with positive attitude.
• Performs general clerical duties including but not limited to prepare and forwarding mail, scanning, photocopying, and faxing as required.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues, comply with HIPPA rules and regulations
• Collaborate with clinical staff to support communication needs and ensure patients receive timely responses
• Performs other related duties as assigned by physician, supervisor, or management.

Education/Experience Required

• HS/GED; Experience could replace education requirements
• Preferred 2-5 years of relevant experience
• Strong proficiency in MS Office Outlook, Word, PowerPoint and Excel

Other Related Skills/Experience

• Excellent interpersonal skills must demonstrate professionalism, courteous and respectful attitude in dealing with patients, team members, families and significant others
• Display courtesy, tact and patience with all members of the team members and extended community

Benefits Overview:

We offer attractive compensation with comprehensive benefits including: Medical, 401k Retirement Plan with discretionary Match, Free Life Insurance and Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays.

Salary - $18/Hour

BSFHC IS AN EQUAL OPPORTUNITY EMPLOYER