Healthcare Front Desk & Operations Manager

Energy Jobline ZR; New York (NY); On-site; USD 54,000 - 66,000; Full time

Job summary

The Bedford-Stuyvesant Family Health Center (BSFHC) is seeking a Front Desk & Operations Manager to oversee day-to-day operations across front desk, call center, patient management, and projects. Under the CEO, you will ensure operational effectiveness, staffing, and quality service in a busy health center in Brooklyn.

Ideal candidates have an associates or bachelor’s degree with 3+ years in health administration, experience with eClinicalWorks, and a commitment to serving underserved

Qualifications

• Associates Degree or higher required.
• Bachelor’s degree preferred.
• Experience with eClinicalWorks/eCW and EHRs is essential.

Responsibilities

• Oversee front desk operations and staff to ensure smooth patient flow.
• Plan, direct, and coordinate operations, front desk activities, and projects.
• Schedule staff, monitor attendance, and approve overtime when needed.
• Maintain office policies in liaison with HR and senior management.
• Handle patient complaints and maintain high-quality service standards.
• Prepare weekly reports on location progress and compliance with regulations.

Skills

MS Word

Excel

eClinicalWorks

Electronic Health Records

Disadvantaged populations

Education

Associates Degree

Bachelor’s degree

Job description

The Bedford-Stuyvesant Family Health Center (BSFHC) is seeking a Front Desk & Operations Manager to oversee day-to-day operations across front desk, call center, patient management, and projects. Under the CEO, you will ensure operational effectiveness, staffing, and quality service in a busy health center in Brooklyn.

Ideal candidates have an associates or bachelor’s degree with 3+ years in health administration, experience with eClinicalWorks, and a commitment to serving underserved