Patient Services Concierge & Scheduling Specialist

Mercy Home Health; Paducah (KY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

Paid time off

Tuition assistance

Job summary

Mercy Health in Paducah, KY is seeking a Patient Services Representative to manage patient registration, insurance verification, scheduling, and financial discussions. This role requires friendly customer service, accurate data entry, and strong teamwork within the physician practice.

Flexibility to cover other locations may be needed. The position emphasizes excellent communication, attention to detail, and proficient use of patient scheduling and revenue-cycle tools, contributing to a smooth

Qualifications

• High School Diploma or GED required.
• Experience in patient registration/healthcare preferred.
• Strong customer service and communication skills.
• Ability to explain financial options to patients.

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Greet patients and the community with respectful communication.
• Schedule patients, answer calls, and enter information for scheduling.
• Process patient registrations and necessary demographics.
• Verify insurance information and assist with referrals and pre-certifications when applicable.
• Collect and reconcile patient payments and manage deposits.

Skills

Customer service

Communication skills

Scheduling appointments

Insurance verification

Cash handling

MyChart

Education

High School Diploma or GED

Tools

MyChart

Revenue cycle software

Job description

Mercy Health in Paducah, KY is seeking a Patient Services Representative to manage patient registration, insurance verification, scheduling, and financial discussions. This role requires friendly customer service, accurate data entry, and strong teamwork within the physician practice.

Flexibility to cover other locations may be needed. The position emphasizes excellent communication, attention to detail, and proficient use of patient scheduling and revenue-cycle tools, contributing to a smooth