Patient Services Specialist - Front Desk & Scheduling

Mercy Health; Springfield (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Incentives

403(b) with employer contributions

Medical, dental, vision coverage

Paid time off

Tuition assistance

Professional development

Job summary

Mercy Health Springfield Heart House is seeking a Patient Services Representative to serve as the first point of contact for patients, handling registration, insurance checks, scheduling, and data entry with accuracy and courtesy.

This role emphasizes strong communication, problem-solving, and teamwork, with opportunities to assist at other physician practices as needed and to support patient financial counseling.

Qualifications

• High School Diploma or GED required.
• Prior experience in patient registration/healthcare preferred.
• Strong customer service and communication skills essential for interacting with patients.

Responsibilities

• Serve as the primary contact between patients and physician practices.
• Greet patients and provide excellent customer service.
• Schedule appointments and enter information into the scheduling system accurately.
• Verify demographics and insurance information during registration.
• Assist with obtaining referrals, pre-authorizations, and financial counseling as needed.
• Record time indicators for lobby wait times and manage cash drawer.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High School Diploma or GED

Tools

MyChart

Revenue cycle software

EHR

Job description

Mercy Health Springfield Heart House is seeking a Patient Services Representative to serve as the first point of contact for patients, handling registration, insurance checks, scheduling, and data entry with accuracy and courtesy.

This role emphasizes strong communication, problem-solving, and teamwork, with opportunities to assist at other physician practices as needed and to support patient financial counseling.