Patient Service Concierge – Medical Front Desk

CarolinaEast Health; New Bern (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

The Patient Service Representative at CarolinaEast Health System will greet, instruct, direct, answer phones, and schedule patients, serving as the front-line liaison between patients and medical support staff.

This role supports a busy clinical environment in North Carolina, demanding strong customer service, basic computer skills, and clear communication while upholding CarolinaEast's Standards of Excellence.

Qualifications

• High school diploma or GED is required.
• Previous experience in a healthcare medical clinic setting or customer service.
• Knowledge of medical terminology is preferred.
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.

Responsibilities

• Greet patients and guide them through the visit process.
• Answer phones, direct calls, and schedule appointments.
• Serve as liaison between patients and medical support staff.

Skills

Customer service

Communication skills

Medical terminology

Education

High School Diploma or GED

Job description

The Patient Service Representative at CarolinaEast Health System will greet, instruct, direct, answer phones, and schedule patients, serving as the front-line liaison between patients and medical support staff.

This role supports a busy clinical environment in North Carolina, demanding strong customer service, basic computer skills, and clear communication while upholding CarolinaEast's Standards of Excellence.