PRN Patient Service Representative, CIM New Bern

CarolinaEast Health System; New Bern, Morehead City (NC, NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CarolinaEast Health System in New Bern, NC, is seeking a Patient Service Representative to warmly greet patients, collect information, and direct them to the appropriate services. This role acts as a bridge between patients and medical support staff, ensuring smooth front-desk operations.

The ideal candidate will have strong customer service skills, basic computer abilities, and familiarity with healthcare terminology to help schedule appointments and answer questions.

Qualifications

• High school diploma or GED; basic computer skills.
• Experience in a healthcare medical clinic setting or customer service.
• Knowledge of medical terminology preferred.
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.

Responsibilities

• Greet and assist patients in person and over the phone.
• Answer phones, collect information, and schedule appointments.
• Direct patients to the appropriate staff or department.
• Serve as liaison between patients and medical support staff.

Skills

Customer service

Communication skills

Phone etiquette

Multitasking

Medical terminology

Education

High school diploma or GED

Job description

Job Description

Job Summary: The Patient Service Representative will have the primary responsibility to greet, instruct, direct, answer phones, and schedule patients. Serve as a liaison between patient and medical support staff.

About CarolinaEast Health System

CarolinaEast Health System is committed to providing high quality, compassionate care across the Coastal Carolina region. At the heart of our system is a 350-bed, full-service medical center equipped with a comprehensive range of inpatient and outpatient services, utilizing the latest medical technologies. We employ over 3,200 dedicated team members and operate physician practices across various specialties in four counties. Our employees foster a culture of excellence that ensures our patients receive the same high level of care found at larger medical centers, all while maintaining a friendly, community-centered atmosphere throughout our facilities. CarolinaEast offers a robust benefits package to all full-time employees, as well as benefits for part-time plus and part-time staff. We are proud to be the first medical center in North Carolina recognized as a Cardiovascular Center of Excellence by the American College of Cardiology and the American Heart Association. Additionally, we are honored to be named one of America’s Best-In-State Hospitals by Newsweek, among numerous other prestigious accolades.

CarolinaEast Physicians is made up of over 150 physicians, and mid-level providers who provide care to patients spanning four eastern North Carolina Counties. We have specialties including Primary Care, Pediatrics, Rheumatology, Cardiology, Pulmonology, Neurology, Podiatry, Endocrinology, Cardiovascular Surgery, Otolaryngology, General Surgery, Oncology, Urology, Physical Medicine and Rehab, Orthopedics, Psychiatry, and Gastroenterology.

Minimum Requirements

• High school diploma or GED. Word Processing and computer experience.
• Previous experience in a healthcare medical clinic setting or customer service.
• Knowledge of medical terminology is preferred.
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.