Patient Services Concierge & Scheduling Specialist

Evergreen Health; Kirkland (WA); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Medical, vision and dental insurance

On-demand virtual health care

Health Savings Account

Flexible Spending Account

Life and disability insurance

Retirement plans (457(b) and 401(a)

Tuition assistance for undergraduate/2

Paid Time Off/Vacation

Extended Illness Bank/Sick Leave

Paid holidays

Voluntary hospital indemnity insurance

Job summary

Evergreen Health in Kirkland, WA is seeking an Administrative Receptionist to serve as the first point of contact for patients in a fast-paced clinical setting. You will coordinate care, pre-register and schedule visits, manage check-in, and handle billing and communications with multiple departments.

The role requires excellent customer service, strong communication, and the ability to manage competing tasks while maintaining patient privacy and adherence to HIPAA regulations.

Qualifications

• High School diploma or equivalent.
• 1 year of experience in a customer service role.
• Excellent interpersonal communication skills with diverse individuals.
• Ability to problem solve, stay calm under pressure and be professional.
• Strong written communication and ability to spell accurately.
• Ability to work independently and as part of a team.
• Active listening and de-escalation skills.
• Ability to prioritize multiple tasks and navigate policy guidelines.
• Keyboarding skills and Windows-based software knowledge.

Responsibilities

• Coordinate patient scheduling, including new and follow-up appointments.
• Manage multi-line phone system and direct urgent calls to staff.
• Verify insurance coverage and explain co-pays and plan options.
• Enroll patients on the patient portal and explain its benefits.
• Request and validate interpreter services as needed.
• Greet patients, assist with paperwork, and check-in.
• Monitor message pools and coordinate communications between staff.
• Coordinate communications for emergent or add-on care requests.
• Manage appointment queues and bemark patient care timelines.
• Prepare and send patient outreach communications.
• Handle referrals and liaise with clinics and insurers.
• Collect copayments in line with organizational goals.
• Support training and maintain clean waiting areas per infection control standards.
• Order forms and restock non-medical supplies.
• File, fax, scan, and distribute mail.
• Perform open/close duties and other duties as assigned.

Skills

Customer service

Communication

Problem solving

Multitasking

De-escalation

Independent work

Team collaboration

Education

High School diploma

Tools

Epic EMR

Job description

Evergreen Health in Kirkland, WA is seeking an Administrative Receptionist to serve as the first point of contact for patients in a fast-paced clinical setting. You will coordinate care, pre-register and schedule visits, manage check-in, and handle billing and communications with multiple departments.

The role requires excellent customer service, strong communication, and the ability to manage competing tasks while maintaining patient privacy and adherence to HIPAA regulations.