Patient Services Specialist: Front Desk & Scheduling

EvergreenHealth; Kirkland (WA); On-site; USD 31,119 - 49,786; Full time

Benefits offered by this job

Medical, vision and dental insurance

Tuition assistance

Paid Time Off/Vacation

Retirement plans with employer contribution

Commuter benefits

Job summary

EvergreenHealth is looking for a Patient Services Rep in Kirkland, Washington. This role requires strong customer service and communication skills, focusing on coordinating patient care in a fast-paced environment. Responsibilities include managing appointments, verifying insurance, and assisting with patient inquiries. Ideal candidates will have a high school diploma and previous customer service experience. The position offers comprehensive benefits, including medical and retirement plans, tuition assistance, and paid time off.

Qualifications

• 1 year of experience in a customer service role.
• Strong written communication skills.
• Ability to remain calm under pressure.
• Experience in a medical reception or similar role is preferred.

Responsibilities

• Coordinate all aspects of patient scheduling.
• Manage a multi-line telephone system.
• Request confirmation of insurance and educate patients.
• Initiate outside medical record requests as needed.

Skills

Interpersonal communication skills

Problem-solving skills

Keyboarding skills

Ability to prioritize tasks

Active listening

Education

High School diploma or equivalent

Tools

Electronic Medical Records (EMR)

Windows-based software systems

Job description

EvergreenHealth is looking for a Patient Services Rep in Kirkland, Washington. This role requires strong customer service and communication skills, focusing on coordinating patient care in a fast-paced environment. Responsibilities include managing appointments, verifying insurance, and assisting with patient inquiries. Ideal candidates will have a high school diploma and previous customer service experience. The position offers comprehensive benefits, including medical and retirement plans, tuition assistance, and paid time off.