Medical Front Desk Specialist — Patient Experience & Scheduling

Evergreen Family Health; Williston (VT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive pay $19-$21/hour

Paid time off

Dental and vision benefits

Health insurance with employer contrib

Retirement plan options

Staff discounts at Evergreen Family He

Paid holidays

Paid parental leave

Discounted gym membership

Short/long-term disability and other E

Job summary

Evergreen Family Health seeks a Front Desk Medical Receptionist to be the first friendly face for patients and visitors, delivering excellent service while supporting efficient front office operations.

You will check in/out patients, verify insurance, collect payments, schedule appointments, and handle administrative tasks in a busy healthcare setting. The ideal candidate is organized, detail-oriented, professional, and able to multitask with compassion.

Qualifications

• High school diploma or equivalent required.
• Previous medical office or healthcare reception experience preferred but not required.
• Knowledge of medical terminology, insurance verification, and EHR systems preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize in a busy environment.
• Proficiency in Microsoft Office and standard office equipment.
• Professional and compassionate demeanor with patients.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Perform patient check-in and check-out processes accurately and efficiently.
• Verify patient demographics, insurance coverage, and eligibility to support accurate registration and billing.
• Collect co-pays, deductibles, balances, and other patient payments.
• Process patient registration forms and maintain accurate electronic medical records.
• Schedule, reschedule, and confirm patient appointments.
• Manage incoming and outgoing correspondence, including faxes, mail, and electronic communications.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Assist with obtaining referrals, authorizations, and insurance documentation as needed.
• Coordinate with clinical staff to ensure smooth patient flow throughout the office.
• Monitor and reconcile daily payment collections and front desk documentation.
• Maintain a clean, organized, and welcoming reception area.
• Complete additional administrative duties, special projects, and side tasks as assigned by management to support office operations.

Skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Professionalism

Education

High school diploma or equivalent

Tools

EHR systems

Microsoft Office

Job description

Evergreen Family Health seeks a Front Desk Medical Receptionist to be the first friendly face for patients and visitors, delivering excellent service while supporting efficient front office operations.

You will check in/out patients, verify insurance, collect payments, schedule appointments, and handle administrative tasks in a busy healthcare setting. The ideal candidate is organized, detail-oriented, professional, and able to multitask with compassion.