Patient Services Concierge & Scheduling Specialist

Spectrum Health; Grand Haven (MI); Sur place; USD 40 000 - 56 000; Plein temps

Résumé du poste

Spectrum Health is seeking a Patient Services Representative to join our Grand Haven care team. You will help with patient registration, concierge and clerical tasks to support smooth visits and care coordination.

In this role you will assist with scheduling, insurance pre-approvals, medical record review, and EPIC document handling while delivering compassionate, accurate service to patients and families. Join a collaborative team dedicated to high-quality patient experience and compliance.

Qualifications

• High School Diploma or equivalent.
• 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

Responsabilités

• Handle complex patient or customer issues, including high-level patient registration.
• Schedule appointments, referrals, in office procedures, surgeries and tests, and review medical records.
• Process insurance authorizations and verify prior authorizations.
• Scan and upload to EPIC; perform Right Fax transmissions.
• Assist with training new team members and cover Patient Services Representative duties as needed.
• Participate in safety initiatives and complete required safety competencies.

Formation

High School Diploma or equivalent

Outils

EPIC

EMR/EHR system

Description du poste

Spectrum Health is seeking a Patient Services Representative to join our Grand Haven care team. You will help with patient registration, concierge and clerical tasks to support smooth visits and care coordination.

In this role you will assist with scheduling, insurance pre-approvals, medical record review, and EPIC document handling while delivering compassionate, accurate service to patients and families. Join a collaborative team dedicated to high-quality patient experience and compliance.