Patient Access Specialist: Welcoming Front Desk & Scheduling

Spectra Health; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

Spectra Health is seeking a Patient Access Associate to greet patients and visitors, manage registration, and support basic scheduling and revenue cycle tasks. You will be the first friendly face across clinic sites, ensuring accurate data capture and HIPAA compliance in a patient-centered environment.

The role emphasizes coordinated front-desk operations, insurance verification, copay collection, and clear communication with interpreters when needed, contributing to smooth workflow at Grand

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to work in a multi-tasking environment with professionalism and accuracy.
• Basic knowledge of Windows and Office applications.
• Previous experience in customer service or healthcare setting.
• Ability to maintain confidentiality and comply with HIPAA standards.

Responsibilities

• Greet and direct patients, visitors, and vendors in a professional, friendly, and respectful manner.
• Schedule patient appointments and facilitate registration at every visit.
• Verify insurance and collect copays, balances due as applicable.
• Answer phone calls, route messages, and provide answers to basic questions.
• Work with interpreters as needed for patient appointments.
• Support revenue cycle activities and direct patients to financial counseling when needed.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Tools

EPIC EHR

Job description

Spectra Health is seeking a Patient Access Associate to greet patients and visitors, manage registration, and support basic scheduling and revenue cycle tasks. You will be the first friendly face across clinic sites, ensuring accurate data capture and HIPAA compliance in a patient-centered environment.

The role emphasizes coordinated front-desk operations, insurance verification, copay collection, and clear communication with interpreters when needed, contributing to smooth workflow at Grand