Patient Services Concierge & Scheduling Specialist

Eastport Health Care, Inc.; Eastport (ME); On-site; USD 19,000 - 26,000; Part time

Job summary

Eastport Health Care, Inc. is seeking a Patient Service Representative to manage front desk activities, greet patients, and support billing and scheduling. Duties include checking patients in/out, answering calls, and coordinating with clinical staff to ensure smooth daily operations.

The role requires handling payments, maintaining confidentiality per HIPAA, and guiding patients through forms and scheduling, with a focus on excellent patient service and teamwork.

Qualifications

• High school diploma or equivalent required.
• Proficient with computers and basic software.
• Able to multitask and work with the public professionally.
• Experience in healthcare front desk preferred but not required.

Responsibilities

• Open reception and waiting rooms and start daily operations.
• Handle switchboard, greet patients, and assist with registration.
• Navigate EMR and support programs; assist patients with devices.
• Inform patients of costs, collect payments, and assist with insurance.
• Maintain confidentiality per HIPAA and ensure accurate communications.
• Schedule and reschedule appointments; manage waitlists and provider calendars.

Skills

Multi-tasking

Customer service

Communication skills

Telephone etiquette

Computer proficiency

Education

High school diploma

Tools

Electronic Medical Record (EMR)

Job description

Eastport Health Care, Inc. is seeking a Patient Service Representative to manage front desk activities, greet patients, and support billing and scheduling. Duties include checking patients in/out, answering calls, and coordinating with clinical staff to ensure smooth daily operations.

The role requires handling payments, maintaining confidentiality per HIPAA, and guiding patients through forms and scheduling, with a focus on excellent patient service and teamwork.