Healthcare Front Desk Specialist

Eastport Health Care, Inc; Eastport (ME); On-site; USD 22,000 - 30,000; Full time

Job summary

Eastport Health Care, Inc. is seeking a Patient Service Representative to manage front desk operations, check-in/out patients, schedule appointments, and coordinate provider schedules.

This hourly, non-exempt role requires excellent customer service, computer skills, and the ability to multi-task in a busy healthcare environment. The role emphasizes accurate insurance information, HIPAA confidentiality, and effective communication with patients and clinical staff.

Qualifications

• High school diploma or equivalent.
• Computer experience required.
• Ability to multi-task and work with patients and staff professionally.
• Experience in health field is preferred but not required.

Responsibilities

• Open reception and waiting rooms; greet patients professionally and manage check-in/out.
• Answer calls and route to appropriate staff; support switchboard tasks.
• Develop proficiency with EMR and supporting programs; assist patients with devices.
• Inform patients of delays and coordinate with clinical staff to minimize wait times.
• Review daily schedules and prepare forms for patients; manage wait lists and rescheduling.
• Collect copays and explain costs; input transactions and support revenue cycle.

Skills

Computer experience

Multi-tasking

Professional communication

Customer service

Education

High school Diploma

Tools

EMR system

Job description

Eastport Health Care, Inc. is seeking a Patient Service Representative to manage front desk operations, check-in/out patients, schedule appointments, and coordinate provider schedules.

This hourly, non-exempt role requires excellent customer service, computer skills, and the ability to multi-task in a busy healthcare environment. The role emphasizes accurate insurance information, HIPAA confidentiality, and effective communication with patients and clinical staff.