Senior Medical Secretary & Scheduling Coordinator

GBMC HealthCare; Baltimore (MD); On-site; USD 27,441 - 41,148; Full time

Job summary

GBMC HealthCare in Baltimore, Maryland is looking for a dedicated Secretary to provide vital support in managing patient appointments and handling medical transcription. The position requires 3 years of experience, a high school diploma, and knowledge in medical terminology.

With a pay range of $19.92 to $29.87, the role entails maintaining accurate records, assisting in patient communications, and contributing to a collaborative work environment that upholds the values of respect, excellence, and accountability.

Qualifications

• 3 years experience required.
• Additional education may substitute for experience.

Responsibilities

• Provide secretarial support including word-processing and medical transcription.
• Schedule and confirm patient appointments, and maintain files.
• Complete patient appointment verification and order office supplies.

Skills

Knowledge in medical terminology

Office practices and procedures

Office software applications

Effective communication

Proofreading skills

Basic arithmetic calculations

Alphabetical and numeric filing

Education

High School Diploma or equivalent

Job description

Under general supervision, provides secretarial support for the department, including word-processing, medical transcription, and miscellaneous secretarial support duties as described under Principal Duties and Responsibilities.

Education

High School Diploma or equivalent.

Licensures/Certifications

• N/A
  
  

Experience

3 years experience (Additional education beyond high school may be substituted for experience).

Skills

• Knowledge in medical terminology
• General knowledge of office practices, procedures, and equipment; of business English, spelling, punctuation grammar and arithmetic.
• Skill in using a variety of office software applications, such as word processing, spreadsheets, presentation packages, and databases applications to produce documents.
• Skill in understanding and following oral and written instructions and in communicating effectively both orally and in writing.
• Skill in proofing office correspondence, forms, and other work product for typographical errors, spelling, grammar, and punctuation.
• Skill in performing basic arithmetic calculations.
• Skill in accurate alphabetical and numeric filing.
  
  

Principal Duties And Responsibilities

• Types letters, reports, forms, correspondence, diagnostic test results, patient histories and notes from machine dictation or rough draft where appropriate. Assembles and maintains files for all patients according to procedure and updates records and files for current patients. Pulls and prepares patient chart for appointments.
• Schedules, confirms, and coordinates patient appointments. Prepares and prints daily patient schedule and distributes to appropriate personnel. Mails patient appointment reminders and calls patient prior to appointment to confirm. Pre-registers all patients and verifies authorization of patient testing orders and insurance coverage. Checks in patients upon arrival.
• Completes patient appointment verification calls, including patient travel screen questionnaire and creates patient file. Orders office supplies.
• Pre-registration of patients, orders supplies.
• Participates in staff orientation and education.
  
  

All Roles Must Demonstrate GBMC Values

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others’ needs, feelings, and capabilities
  
  

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through
  
  

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time
  
  

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others
  
  

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
  
  

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently
  
  

Pay Range

$19.92 - $29.87

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.