Patient Services Concierge | Scheduling & Registration

Mercy Health; Paducah (KY); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Referral bonuses

403(b) with employer contributions

Medical coverage

Dental coverage

Vision coverage

Life insurance

Mental health resources

Disability coverage

Paid time off

Parental leave

FMLA leave

Tuition assistance

Professional development

Continuing education

Job summary

Mercy Health is seeking a Patient Services Representative to be the main contact for patients and the community. You will handle referrals, registrations, demographics verification, insurance card collection, and updating records, while scheduling appointments and explaining financial options.

You will support patient flow, assist with bed placement coordination, and maintain accurate records. A High School diploma or GED is required; healthcare experience is a plus.

Qualifications

• High School Degree or GED required or equivalent.
• Healthcare experience preferred but not required.
• Familiarity with medical terminology is a plus but not required.

Responsibilities

• Greet patients and community with professional, respectful communication.
• Process admission paperwork and basic insurance verification for hospital billing systems.
• Answer internal and external calls in a friendly, helpful manner.
• Troubleshoot and resolve problems promptly.
• Inform Supervisor of department and patient issues.
• Coordinate bed placement to ensure prompt and appropriate patient care.

Skills

Problem-solving

Basic computer skills

Typing 40 WPM

Communication

Interpersonal skills

Education

High School Degree or GED

Tools

Microsoft Office

Cadence

Connect Care

Job description

Mercy Health is seeking a Patient Services Representative to be the main contact for patients and the community. You will handle referrals, registrations, demographics verification, insurance card collection, and updating records, while scheduling appointments and explaining financial options.

You will support patient flow, assist with bed placement coordination, and maintain accurate records. A High School diploma or GED is required; healthcare experience is a plus.