Patient Services Concierge: Scheduling & Front Desk

Housing Works, Inc.; New York, Northern (NY, KY); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Healthcare plans

PTO 30 days (first year)

Educational benefit

Job summary

Housing Works, Inc. is seeking a Patient Service Representative to join the Primary Care team in New York.

You will welcome patients, complete enrollment documentation, verify insurance, and assist with scheduling follow-ups to ensure smooth clinic operations. The role focuses on delivering exceptional customer service, managing patient data in EiCare, and coordinating with providers to direct patients appropriately.

Qualifications

• 1-2 years of experience in the field or related area.
• Spanish speaking preferred.
• Ability to work evenings and weekends.

Responsibilities

• Schedule patient appointments accurately and efficiently.
• Greet patients and assist with registrations/check-in.
• Verify insurance for scheduled patients, including pre-authorization where needed.
• Provide outstanding customer service to patients and internal/external customers.

Skills

Appointment scheduling

Patient check-in

Insurance verification

Customer service

Multitasking

Spanish preferred

Tools

EiCare

Insurance portal

Kiosk

Job description

Housing Works, Inc. is seeking a Patient Service Representative to join the Primary Care team in New York.

You will welcome patients, complete enrollment documentation, verify insurance, and assist with scheduling follow-ups to ensure smooth clinic operations. The role focuses on delivering exceptional customer service, managing patient data in EiCare, and coordinating with providers to direct patients appropriately.