Front Desk Patient Services Specialist

Housing Works; New York (NY); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days (first year)

Educational benefit (tuition loan, etc

Tuition reimbursement

Job summary

Housing Works is seeking a Patient Service Representative to join the Primary Care team in New York. You will welcome patients, complete enrollment and insurance verification, and support scheduling and front-desk operations to ensure a smooth clinic flow.

Responsibilities include greeting patients, registering and assisting with registrations, verifying insurance, and routing calls. Evening/weekend shifts and experience in LGBTQIA+/community health settings are valued.

Qualifications

• 1–2 years of experience in the field or related area.
• Spanish speaking preferred.
• Available to work evenings and weekends.
• Experience in a community-based setting preferred.
• Ability to deliver strengths-based, trauma-informed care.

Responsibilities

• Schedule patient appointments efficiently and accurately.
• Greet patients at check-in and assist with registrations.
• Verify insurance and pre-authorization when required.
• Deliver outstanding customer service to patients and staff.
• Direct patients to providers in an orderly manner.
• Handle telephone inquiries and route messages appropriately.
• Register new patients and assist with kiosk-based enrollment.
• Maintain clean reception area and organize waiting space.

Skills

Scheduling appointments

Greeting patients

Insurance verification

Customer service

Telephone handling

Registration assistance

Tools

EiCare

Job description

Housing Works is seeking a Patient Service Representative to join the Primary Care team in New York. You will welcome patients, complete enrollment and insurance verification, and support scheduling and front-desk operations to ensure a smooth clinic flow.

Responsibilities include greeting patients, registering and assisting with registrations, verifying insurance, and routing calls. Evening/weekend shifts and experience in LGBTQIA+/community health settings are valued.