Patient Services Concierge & Care Coordinator

Westchester Medical Center; City of Poughkeepsie (NY); On-site; USD 51,577,000 - 63,039,000; Full time

Job summary

Westchester Medical Center in New York is seeking a Patient Service Representative to greet patients and handle scheduling, check-in/out, and communications with patients via in-person, phone, or electronic means.

The role requires strong customer service skills, bilingual English/Spanish preference, and proficiency in Microsoft Office. Prior medical office experience is preferred and candidates should be able to work in a dynamic clinical setting.

Qualifications

• Minimum of one year of customer service and/or medical office experience preferred.
• High school diploma or equivalent required; an associate degree is preferred.
• Bilingual English/Spanish candidates preferred but not required; proficiency in MS Office recommended.

Responsibilities

• Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure.
• Registers new patients and assists them in completion of necessary forms.
• Verifies and updates current patient information (demographic, financial, and clinical) in the EMR system.
• Scans completed forms, identification, and insurance cards into the patient documentfolder.
• Schedules future appointments based on procedure type, time requirements, and provider schedules.
• Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately. Utilize triage system for all patient care-related calls, in accordance with triage procedures.
• Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre-certifications as necessary.
• Accepts payments, issues receipts, and reconciles the cash drawer daily.
• Monitor the patient flow from the lobby to the exam room, making sure patients are seen in a timely manner.
• Provide translation for non-English speaking patients, their families, and staff if bilingual.
• Create correspondence for patients who failed to keep appointments in accordance with policy and provider request.
• Accept and directs deliveries of medical/office supplies and mail.
• Perform general office duties, such as document preparation, scanning, mailing, and filing.
• Maintains a professional appearance and a clean, safe environment.
• Respects patients by recognizing their rights; maintaining confidentiality.
• Utilizes technology, including specialized software as applicable, to maximize productivity.
• Develops and maintains electronic files as necessary.
• Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
• Other duties as assigned.

Skills

Customer service

Translation/interpretation

Office software

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Westchester Medical Center in New York is seeking a Patient Service Representative to greet patients and handle scheduling, check-in/out, and communications with patients via in-person, phone, or electronic means.

The role requires strong customer service skills, bilingual English/Spanish preference, and proficiency in Microsoft Office. Prior medical office experience is preferred and candidates should be able to work in a dynamic clinical setting.