Patient Service Representative

Housing Works; New York (NY); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Three comprehensive healthcare plans

Accrue PTO immediately

Educational benefits for tuition reimbursement

Job summary

A health organization in New York is offering a full-time position for a Patient Service Representative. This role is critical for managing patient interactions including scheduling appointments and verifying insurance information, ensuring a welcoming atmosphere in the clinic. Candidates should have 1-2 years of experience in a related field, be familiar with E-Clinical Works, and be available for evening and weekend shifts. Strong customer service skills and Spanish proficiency are preferred.

Qualifications

• 1–2 years of experience in the field or in a related area.
• Familiar with standard concepts and practices in the medical field.
• Available for evening and weekend shifts.

Responsibilities

• Schedule patient appointments accurately and efficiently.
• Greet and register patients as they enter the clinic.
• Verify insurance details and assist with the registration process.

Skills

Customer Satisfaction

Spanish speaking

Scheduling appointments

Tools

E-Clinical Works

Job description

Join to apply for the Patient Service Representative role at Housing Works

Compensation: $18/hr – $19/hr, commensurate with experience

Benefits:

• Three comprehensive healthcare plans to choose from; Housing Works covers most of the plan; you pay a portion based on your salary.
• Employees accrue PTO immediately for up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

Overview:

The Patient Service Rep is an integral part of the Primary Care team. This position will welcome all customers entering the Health Care Center, ensuring all enrollment documentation and verification of insurance coverage are accurately completed and documented. The Patient Service Representative assists providers and patients with scheduling follow‑up appointments and consultations, and facilitates a smooth running and welcoming atmosphere in the waiting room. The role is expected to deliver outstanding customer service for all patients and internal/external customers while providing efficient and effective daily operation of the clinic front office.

Responsibilities:

• Performs professional, efficient and accurate scheduling of patient appointments.
• Responsible for greeting patients as they enter the clinic, including registering and checking in patients.
• Assists patients with the registration process with professionalism and accuracy.
• Customer Satisfaction: understands the needs of customers, effectively provides service and/or resolves problems, escalates issues to Clinic Manager as needed.
• Directs patients to providers in an organized fashion.
• Verifies insurance for scheduled patients, including verification for pre‑authorization.
• Answers telephone calls, directs callers to the appropriate person, and takes messages when providers are seeing patients.
• Registers new patients and assists with patient registration on the kiosk.
• Oversees completion of enrollment data, including obtaining medical record number in EiCare.
• Prepares medical insurance billing forms for visits, including checking epaces and insurance portal, and assists clients with Sliding Fee Scale Application.
• Documents patients' assigned PCP and insurance eligibility in patient documents at each visit.
• Distributes metro‑cards to patients at each visit.
• Daily reconciliation of metro cards issued on PTAR.
• Participates in daily huddle.
• Accepts and accurately records visit co‑payments and sliding scale fees; reconciles all sliding fee/co‑payment on the Day Summary Report.
• Calls transportation for patients.
• Maintains reception area clean and organized.
• Ensures waiting area and coffee station are kept clean and neat, free of trash and spills.
• Accessing the needs of customers, resolving problems and escalating to Clinic Manager or Health Center Director as appropriate.
• Ability to commute to Westside, DBHC, 125th St and ENY clinics as needed.

Job Requirements:

• 1–2 years of experience in the field or in a related area.
• Experience with E-Clinical Works a plus.
• Familiar with standard concepts, practices, and procedures within the medical field.
• Minor experience and judgment to plan and accomplish goals.
• Performs a variety of tasks.
• Works under general supervision.
• Spanish speaking preferred.
• Must be available to work evening and weekend shifts.

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at [e-mail].

Housing Works was founded in 1990; with a long‑term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction‑based, OASAS‑licensed outpatient drug treatment program. Other services include health home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high‑end thrift shops in Manhattan and Brooklyn and a much‑loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org.

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position, and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU.

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Other

Industries: Hospitals and Health Care

Get notified about new Patient Service Representative jobs in New York, NY.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.